econews. A digital government is about more than simply moving public services online. In her talk, Anna Piperal, an expert in digital government, explains how technology can fundamentally change the relationship between governments and citizens.
Drawing on Estonia’s experience as one of the world’s leading digital societies, Piperal shows how digital systems can make everyday interactions with government more seamless and efficient. From accessing public services to managing personal data and communicating with government institutions, the goal is to make technology work for people rather than create additional complexity.
But building a successful digital government requires more than technology. Public trust, data security, thoughtful service design, and strong digital infrastructure are all essential.
The talk offers a compelling look at an important question: If governments were designed from the ground up for the digital age, what would they look like?